Annapolis Home Brew

Categories

Shipping & Privacy Policy

  • Shipping
  • Returns
  • Refunds
  • Privacy
  • Intellectual Property

Select a topic to learn more

Shipping

$7.95 Flat Rate covers most items.

No matter how much you order it all ships for $7.95!
There are only a few exceptions:

50/55 pound bags of grain, sugar, etc.
The additional shipping fees are based on shipping region and are shown on the item's ordering page.
Glass Bottles & Carboys
The additional shipping fees are based on shipping region and are shown on the item's ordering page.
Wine Ingredient Kits
The additional shipping fees are based on shipping region and are shown on the item's ordering page.
Certain oversized items
These will be specially marked.  Look for details on the ordering pages. We'll calculate the shipping and then call/email for your approval. Please make sure to enter a good phone number and email address when checking out.
Orders to Alaska and Hawaii
We'll calculate the shipping and then call/email for your approval. Please make sure to enter a good phone number and email address when checking out.

Sorry, no APO/FPO military mail

Apologies to our friends in the military, but we've had too many problems with loss, breakage, and misdirected packages.  Unfortunately it's difficult (impossible) to get any actual money back from the "insurance" on these packages.

The US Post Office does not allow the following for Priority Mail:

  1. Liquids (malt extract!)
  2. Perishable Items (yeast!)
  3. Glass (bottles and carboys!)
  4. Fragile Items (almost everything else!)

No international shipping

International orders are expensive and have a high incidence of problems; both for us and for our customers.  Therefore we no longer ship outside of the United States.  This allows us to concentrate our time and energy on our customers in the United States.

If you receive a broken glass carboy

Shipping companies do not always guarantee glass carboys.  However, we have a policy to cover this eventuality and your carboy will be replaced.

  1. Be careful not to injure yourself on broken glass!
  2. Save the broken carboy and all of the packing material.
  3. Contact us by phone toll-free 800-279-7556 or

If you receive a broken glass bottle

Shipping companies do not always guarantee glass bottles.  However, we have a policy to cover this eventuality and your broken bottles will be replaced.

  1. Be careful not to injure yourself on broken glass!
  2. Save the broken bottles and all of the packing material.
  3. Contact us by phone toll-free 800-279-7556 or

About Shipping Live Yeast

Live yeast cultures like Wyeast and White Labs can be shipped to almost any location all year long.  If it's warm in your area the yeast will probably be warm when it arrives.  Even if you buy the optional ice pack your yeast will probably arrive warm.  Ice packs extend the refrigerated time – they don't stay cold forever. (We can't insulate your yeast and ice pack too thoroughly or else the ice pack could kill the yeast by freezing it.)

Don't worry too much. Getting warm isn't deadly to yeast.  It takes temperatures in the 140F range to kill yeast outright.  Warming up to ambient temperatures of 60-110F isn't ideal for long-term storage, but for a few days the vast majority of yeast cells survive intact.

We ship thousands of yeast cultures to distant locations where they arrive having been un-refrigerated for the better part of a week.  This may weaken the culture a little bit and fermentation may start a little slower - but the beer quality is just fine!

In almost all cases when we're contacted about yeast that arrived "hot" it ends up working fine.  You have to give it a chance.  We will not provide free replacement yeast on the mere suspicion of heat damage.

Returns

Damaged or Defective Items

  1. If you receive anything damaged or defective, save the item(s) and packing material.
  2. Contact us immediately via phone toll-free 800-279-7556 or
  3. We will arrange a replacement as soon as possible.

Dented Cans & Boxes

Many of these items have traveled a long way so you should be prepared for a few dents now and then.  As long as the contents are okay, we suggest ignoring the dents unless they're so severe that the item can't be opened.  If you have a serious damage situation, contact us via phone toll-free 800-279-7556 or

Returns

For items not damaged or defective, returns are accepted for 30 days after date of sale (for in-store sales) or date of delivery (for online orders).  Return authorization must be obtained within this time. The return shipment must be postmarked within 5 days of return authorization. For return authorization contact us via phone toll-free 800-279-7556 or

Limitations

  • Shipping fees are neither returnable or refundable.
  • Items may be returned for a refund within 7 days of delivery.
  • Items can be returned for exchange or store credit within 30 days of delivery.
  • The following items are not returnable:
    1. Items damaged by misuse or abuse, altered, or without original packaging.
    2. Items damaged in shipping. Contact us via phone toll-free 800-279-7556 or  and the damaged items will be replaced.
    3. Bulk malt extract.
    4. Live yeast cultures.
    5. Milled (crushed, ground, or cracked) grain.
    6. Bulk 50 or 55-pound bags of grain once they've been opened.
    7. Wine kits once they've been opened.
    8. Hose or tubing which has been cut to length for your order.
    9. Grape crushers, destemmers, presses, and fermentors over 25 gallons.
    10. Beer Recipe Kits, since they fall under items 3, 4, & 5 on this list.

Refunds

  • Refunds for in-store cash transactions will be paid by cash (if available) or company check.
  • Refunds for check transactions will be paid by company check only.
  • Refunds for credit card transactions will be applied to the same card account.
  • Shipping fees are not refundable.

Privacy

  • We don't collect any more information from you than needed to process your order.
  • No dirty tricks like dynamic pricing or checking your cookie files.
  • We won't sell, rent, lease, or give away your personal information, ever.
  • We won't send out junk mail "on behalf of our partner companies" either.

Intellectual Property

Annapolis Home Brew reserves all rights to the formulas of our Brewmaster's Secret beer recipe kits, our written and printable home brewing instructions, our draft beer and kegging instructions, images and descriptive content of our website, and other instructional content and printed material produced by Annapolis Home Brew.  These may not be reproduced or distributed, physically or electronically, without specific written authorization.